Rental Conditions

GENERAL RENTAL AND VEHICLE DELIVERY TERMS

To legally finalize the vehicle rental process and to enable the delivery of the vehicle to you, it is necessary to mutually sign the Vehicle Rental Agreement and the Vehicle Delivery Form, which documents the vehicle's characteristics, rental fee and duration, fuel, and any potential damage.

We provide detailed information regarding the responsibilities stated in the contract on both our firm invoices and on our website at www.mertcanarackiralama.com.

We would like to remind you to carefully read the General Rental and Delivery Terms on this page before proceeding with your vehicle rental. If you have any questions or need detailed information, you can get assistance from our reservation center at 0850 222 80 55, our offices, or via email at rezervasyon@mertcanarackiralama.com.

If the Vehicle Delivery Form is not signed during either the delivery or return of the vehicle, you will be deemed to have accepted its content. If you have any objections to the form, you will be responsible for the costs of an expert assessment carried out by a specialist, and any objections you make will not be considered otherwise.

YOUR RESPONSIBILITIES

You are responsible for the vehicle, its accessories, and keys. During the rental period, you must use the rented vehicle in accordance with the Traffic Law No. 2918 dated 13.10.1983 and the Traffic Rules No. 26901.

- It is your responsibility to use the vehicle in accordance with road, weather conditions, and speed limits. You are liable for any damage resulting from using the vehicle beyond its capacity or intended purpose, hitting uneven road surfaces such as bumps and potholes, using the vehicle off-road or on beaches, or damage caused by water entering the engine or other parts. You must not use the vehicle for racing, speeding, testing its durability or speed, or for teaching someone else to drive.

- Keep the vehicle locked when not in use. Ensure you use the correct and appropriate fuel. Check oil levels and maintain tire pressures at the recommended levels.

- Even if you return the vehicle, you are responsible for any subsequent offenses, parking fines, traffic penalties, or toll violations during the period the vehicle was in your use. Additionally, you are required to provide all requested information about yourself and any additional drivers if requested. Failure to provide complete and accurate information will result in you being fully responsible.

- You cannot sell, rent, or dispose of the vehicle or any of its parts. You may not allow anyone other than the names listed in the contract to use the vehicle, even free of charge. You cannot grant legal rights to anyone else over the vehicle or transfer your own rights.

- Under no circumstances should you top up brake, clutch, transmission oils, or engine coolants for your own safety. If any warning lights appear on the dashboard or if low oil levels are detected, contact us immediately. An emergency contact number available 24 hours a day will be provided to you by the office representative where you received the vehicle.

- You must immediately notify us if you detect any issues with the vehicle. Do not allow any person to work on the vehicle without written permission.

- You are required to return the vehicle to the agreed location during our working hours. The vehicle must be checked and accepted by our staff or authorized representatives. If you are unable to check the vehicle's condition or if you have agreed to return the vehicle outside of working hours, you will be responsible for any damage that occurs until the condition is assessed. If you have any objections to the condition assessment, you may request an expert assessment at your own expense.

- You are responsible for expenses incurred to return the vehicle to its pre-rental condition due to unauthorized modifications. This includes costs for damages not recorded with a report at the time of vehicle return, damages not covered by insurance or exceeding the insurance limit, and damages to the vehicle’s interior upholstery or rims.

- The vehicle should only be used by you, an additional driver specified in the contract, or individuals authorized by us in writing. The person using the vehicle must have a valid driving license.

- You cannot use the vehicle while under the influence of alcohol or drugs. You cannot carry passengers exceeding the vehicle’s capacity or take the vehicle outside Turkey.

- Before returning the vehicle, check for any personal belongings. We are not responsible for any personal items left in the vehicle.

FEES

The fees you are responsible for are as follows:

- Rental fees and one-way fees, navigation, child seat, and other fees specified on this website or in the Vehicle Delivery Form, - The total amount of any fees, damages, costs, or liabilities incurred due to non-compliance with the rules stated in the Responsibilities section,

- You will receive the vehicle with a full fuel tank from our offices. If you return the vehicle with less fuel than when you received it, you will be charged for the difference between the fuel level stated on the Vehicle Delivery Form and the returned fuel level, plus an additional 25% service fee,

- All tolls (bridge, highway, ferry, etc.), waiting compensations, traffic fines, speeding fines, court costs related to parking or other traffic violations (including costs for towing and/or impounding), and damages resulting from vehicle confiscation,

- Service fee of 20 TL for each payment we make on your behalf for tolls, fines, or other costs,

- All damage repair costs not specified in the Vehicle Delivery Form and not recorded with a report at the time of rental return, - Repair costs for damages not covered by insurance due to user error and rental fees for days the vehicle could not be rented out due to damages not covered by insurance (charged at the standard daily rental rate), - Damages and rental fees for days the vehicle could not be rented out due to the vehicle being seized by law enforcement for any reason,

- Fees for delivering and picking up the vehicle outside the city limits where our office is located,

- A late payment penalty of 5% per month will be applied for overdue payments, adjusted according to the Central Bank’s monthly credit interest rates. VAT will be added to the above fees.

INSURANCES - LIABILITY LIMITS

- By signing the Vehicle Delivery Form, you accept our insurance conditions. Unless otherwise specified, the insurance terms stated in this informational text will apply. If a separate insurance policy is in place, we will provide details on the scope and conditions of this insurance in this section. The vehicle is protected against collision, impact, theft, and attempted theft. Damages to third parties are also covered within the traffic insurance limits. Our insurance terms do not include damage waivers. However, damages not properly documented (e.g., accident report, alcohol test, documents of involved parties, etc.) are solely the responsibility of the user. Repairs for undocumented damages will not be performed based solely on the driver’s statement.

- The accident must have occurred while the vehicle was being used by one of the individuals named in the vehicle contract, - No alcohol or drugs should have been consumed during the vehicle use,

- In the case of a ONE-WAY accident or theft, the nearest police or gendarmerie station must be notified without moving the vehicle,

- In the case of a TWO-WAY accident, except for the cases mentioned below, the Accident Damage Report should be completed as specified in the report. For two-way accidents, the Traffic Accident Report must be prepared by the traffic police only in the following cases: - If the driver does not have a valid driver's license, - If the driver is underage, - If there is suspicion of alcohol or mental health issues with the driver, - If one of the vehicles involved in the accident belongs to a public institution, - If there is damage to property belonging to a public institution, - If damage is caused solely to third-party property in the accident, - If one of the vehicles involved has a traffic insurance policy, - If the traffic accident results in death and/or bodily injury,

- In the case of THEFT, a "Theft Report" must be obtained from the nearest police or gendarmerie station, and the keys and vehicle registration must be delivered to our company. Insurance coverage limits do not cover damages exceeding these limits.

You can obtain more detailed information about insurance from the office where you made the rental.

PRIVACY

We do not share any information you provide for this rental with third parties for commercial purposes; we place maximum importance on your personal privacy. You agree that we may use the information you provide to make reservations, add you to our customer list, process payments, and for any follow-up investigations related to the vehicle during and after your rental period, as specified in the rental agreement. We may also use the information for statistical and market research purposes. If you violate the rental agreement conditions, we may record this information for future decision-making purposes. We may share this information with credit evaluation agencies, the police, traffic authorities, institutions to which you owe money, and other organizations that may determine if you are a customer based on your information, as well as with the All Car Rental Organizations Association (TOKKDER). You agree that we may collect information from other organizations regarding your vehicle rental history when deciding whether to provide you with a vehicle. You agree that the information of you and any additional drivers named in this rental agreement will be provided to public institutions and courts if requested.

TERMINATION OF THE CONTRACT

If rental payments are not made on time, the contract will be unilaterally terminated without any notice or warning. In this case, the vehicle must be returned to our company immediately. If the vehicle is not returned, the renter will be considered to have committed an abuse of security. Termination of the contract by us will not prevent us from collecting the amounts due from the contract. If you fail to fulfill the main obligations of the contract, we may claim additional fees for damages, losses, and loss of income incurred based on our rights under the contract and the law.

RESERVATION CANCELLATIONS

You can cancel your rental free of charge up to 6 hours before the time you are scheduled to pick up the vehicle. If the cancellation occurs less than 6 hours before the rental or if the vehicle cannot be delivered due to non-compliance with rental conditions, the rental fee for one (1) day will not be refunded. During peak reservation periods (June 15 - September 15 and holidays), free cancellation will end 24 hours before the rental, and the rental fee for one day will not be refunded. For reservation cancellations, you can call our reservation center at 0850 000 00 00. Our company reserves the right to cancel reservations made through the website with a 12-hour notice; in this case, any paid fees will be refunded to you.